Dedicated Teams

Break fix and Preventative Maintenance Teams working to support your business

National Footprint

Head office in Melbourne with State offices in Sydney, Adelaide, Brisbane and Perth. We employ over 115 Technicians and we also manage one of Australia’s largest maintenance sub-contractor networks with over 220 technical sub-contractors, extending our clients’ reach into NZ and remote WA, NT, NSW, QLD and TAS.

24 x 7 x 365 Response

We work every day of the year. Equipment never sleeps and we have the teams rostered on 24/7 to keep things ticking over.

Broad range of services

We provide 24 x 7 maintenance services to support your equipment including Computer/Networking, Electronics, Electromechanical, Electrical & Mechanical. You need it done now and you want it done right and we have Technicians on the road with parts ready to respond.

National Rollouts

From small-scale localised equipment and system installations to complex infrastructure projects, Amtek boasts a scalable, flexible deployment capability.

Production Facility

We also offer field and in-house hardware and/or software upgrades and our climate controlled production facility is equipped to handle anything from small form factor desktop to large/heavy cash handling equipment, point of sale units, safes, ATMs, ticketing and gaming machines.

Software, Hardware & Cabling

Software installation and upgrades, equipment configuration, upgrades or retrofits, branding changes, Data and Electrical cabling installation and re-cabling, network testing, fault tracing and rectification.

A reputation for delivering

Amtek has developed a reputation for service ‘above and beyond’, taking on and rolling out projects and systems that others couldn’t or wouldn’t.

Modern Facilities

Climate controlled modern repair facility housing the latest test equipment and experienced technicians and engineers.

Accreditation

Our workshop team are fully accredited including National Weights and Measures and security clearances.

Electronics Lab

Equipped with 3D printing capability, drill presses and CNC machinery, our Lab  allows us the flexibility to re-create and resolve complex technical issues.

Component Repair

We offer our customers component level repair of their equipment and we source parts locally, nationally and internationally from our trusted suppliers.

Effective Technical Support

Our National Service Centre operates every day of the year, with custom rosters providing 24/7 coverage. End users may call our central 1300 number for immediate technical support desk assistance, or access our team via email.

Quick Resolution

Our team consistently answers 95% of calls in less than 10 seconds, and resolves over 92% of calls during the very first call.

Comprehensive call triage

We provide customised triage to eliminate the need for costly field visits, and support your goal to increase user adoption of devices among your end users.

More than just a helpdesk

Our Service Centre boasts experienced operators trained to rectify issues and provide your customers with support 24/7

CORE MANAGEMENT SYSTEM (CMS)

The heartbeat of Amtek, our intuitive CMS allows us to run a highly efficient, transparent, scalable operation with service consistency

SCALABLE OPERATION

Amtek can scale its business operations readily through flexible resource management and systems architecture.

ENERGETIC SERVICE

We respond to your service needs with ENERGY and ENTHUSIASM. Ensuring the delivery of positive service outcomes drives us to outperform and constantly raise the bar.

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National Coverage

Amtek has a genuine national installation and maintenance capability, including permanent staff and offices located in Melbourne, Sydney, Brisbane, Adelaide and Perth. We also manage one of the largest maintenance sub-contractor networks in Australia (over 220 sub-contractors) which extends our field services infrastructure into New Zealand and remote areas of WA, NT, NSW and QLD.

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Our Markets

Amtek offers an end to end service solution to customers in the following market segments

TRANSPAYMENTS

Rollout, Commissioning and ongoing Installation and Maintenance support of Public transport terminals, payment terminals and ticketing equipment

RETAIL

Point of Sale Installation and Maintenance including Registers, Self Checkout Kiosks and EFTPOS terminals, IT equipment, networks and infrastructure

GAMING

Installation, Upgrade and Maintenance of Gaming Machines, Monitoring and Ancillary Equipment in Gaming venues and Casinos across Australia

SECURITY AND CASH HANDLING

Installation, Commissioning and ongoing Maintenance of Traditional Safes, Smart Safes, Cash dispensing equipment and ATMs

Looking for a new and challenging Career?

We offer careers in Technical Services, Component Repair, Support Centre & Corporate Services