We provide key capabilities in the following areas:
Our Capability
Our diverse and flexible capability enables us to respond immediately to the specific business need of our customers, and can be further expanded to meet the level of installation and maintenance services required.
Field services
Our field technicians operate 24/7, and are highly experienced and results driven to ensure every customer is treated with the same degree of attention and service.
Component repairs
Our experienced workshop technicians repair parts to component level utilising the latest diagnostic equipment.
Support desk
We operate a 24/7 technical support desk facility with operators possesing a detailed technical understanding of the equipment we service and issues out in the field.
Service management
We operate an Online Service Management System known as ServiceSupport™ to track and update service faults and part movements.
Research and development
Our talented team of software and hardware engineers turn ideas into reality – from the simplest design through to the most complex multi-layered architecture.
Spare parts
All incoming parts are tagged and electronically recorded into our Proprietary Logistics system. We provide a total end-to-end logistics solution to ensure your assets are tracked every step of the way.
Tools and training
All our technicians and contractors are equipped with the latest tools and equipment to perform onsite maintenance and installation services. Their skills and knowledge are supported with ongoing face to face and multimedia education, the latter using 3D animations and high level graphics to deliver training simultaneously in minutes rather than weeks or months.